survey november 2011

Personal details

Name (optional)

Email (optional)

Company

Locality

Country

How many years have you been using BYG products?
< 55 -1010 - 2020+

What kind of BYG products do you use?
Steels / AcerosRubber tracks / Cadenas goma
Cutting tools / PIcasTeeth, adapters / Desgaste
Filters / FiltrosBuckets / Cazos
Cutting edges / CuchillasUndercarriage / Rodaje
Demolition / DemoliciónOthers

Value the BYG PRODUCTS according with the following aspects:
(0= Minimum 10=Maximum)

Performance
012345678910

Quality
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Price
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Efficacy
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Give your opinion about an specific product

Reference

Product

Opinion

How do you think we can improve this product?

Give your opinion about the attention you receive in your relationship with BYG
(0=Minimum 10=Maximum)

Telephonic attention
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Commercial visits
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Technical advise
012345678910

Commercial documentation / catalogues
012345678910

Attention to claims
012345678910

After sales service
012345678910

Delivery time
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Payment terms
012345678910

In relation with the BYG WEB page mark the box if the answer is

I know it / La conozco
I use it
I'm registered / Estoy registrado

Among all the variety of products there is in the market, similar to those BYG,
Which is the trademark you consider is the number one in all of this aspects?

Performance

Quality

Price

Efficacy

Please mark any other aspect you consider interesting and you have not signalled before

Submit

Quality Management System

Customers satisfaction survey MDP_00_NQ_FML_006